Hainesville, TX

  • Responsibilities Overview

The Business Development Representative is responsible for providing effective customer service for all WaterFleet customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with both customers and team members. The Business Development Representative interacts with WaterFleet’s customers as well as potential customers to provide them with information to address inquiries regarding products and services. The employee will provide product/services information and resolve any emerging problems that our customer accounts might face, and they will perform this function with time sensitive urgency, accuracy, and efficiency. Problem-solving is a fundamental expectation of this position. He/she will be called upon to take the lead for improving and responding to all customer service needs. The position requires that the individual be skilled and confident in troubleshooting and investigating all available information to resolve customer complaints. The Business Development Representative will spend a majority of time working on the expansion of the business lines.

  • Key Responsibilities
  • Sound decision making based on WaterFleet’s Core Values
  • Growing WaterFleet’s customer depth in assigned regions
  • Traveling every other week from Haynesville to the Eagle Ford (The idea candidate would reside in the Haynesville area)
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to resolve the problem; expediting correction or adjustment; following up with the customer to ensure resolution
  • Required to record all sales data in WaterFleet SalesForce org
  • Responsible for answering product and service questions
  • Maintain customer records by updating account information, daily
  • Identify and assess customers’ needs to achieve maximum satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools/communication
  • Handle customer complaints by providing appropriate solutions and alternatives within critical time limits; follow up to ensure resolution and keep records of customer interactions; improvement processes; and maintain file management
  • Follow communication procedures; guidelines; and policies
  • Go the extra mile to engage, secure and retain customers
  • Work closely with the credit department to resolve disputed credit items and provide information in a timely manner
  • Provide timely feedback regarding service failures or customer concerns
  • Partners with the “The Bridge” to meet and exceed customer service expectations
  • Must possess the ability to put yourself in the customers’ shoes and effectively balance WaterFleet business interests, as well as advocate for the customer when necessary

Skill Requirements

  • Proven customer support experience or service representative
  • Record of under promising and over delivering
  • Strong face to face and phone communication skills; the ability to be a proficient active listener
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be genuinely excited to help customers
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Strong Time Management Skills
  • Communication Proficiency
  • Teamwork Orientation
  • Technical Capacity
  • Customer service experience
  • Computer experience
  • Experience in SalesForce Customer Relation Management Tool (preferred)
  • Established relationships with operating exploration and production companies (preferred)
  • Essential Skills

To be able to carry out the duties satisfactorily, a Field Business Development Representative. Must be a self-starter with excellent leadership skills. He/she should have a good business acumen with exceptional sales, service, and marketing skills. He/she should be totally customer oriented and have the ability to resolve complex problems. Strong communications skills are a must, and a person in this position should be able to convey information to both the clients and WaterFleet personnel in a clear and concise manner. They are patient, empathetic, and passionately communicative. They love to talk and build and maintain relationships. This position will require minimal of 2 months in the field operation works to understand the ends and outs of the essential workings of WaterFleet. This is not limited to Haynesville / Eagle Ford area, but is limited to Louisiana, Texas, Oklahoma, and New Mexico.

  • Supervisory Responsibility

This position has no supervisory responsibilities. Requires the ability to affect behavior change in others by utilizing persuasive skills verses direct authority to influence people.

  • Americans with Disabilities Specifications Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

  • Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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